The customer acknowledges having read, at the time of placing the order, the special conditions of sale set out on this screen and expressly declares to accept them without reservation. hairdesignaccess reserves the right to adapt or modify the general conditions of sale at any time, so it is necessary that they be re-read each time you visit the site. The version applicable to any transaction is that appearing online on the site at the time of the order. We consider that by validating your order, you unreservedly accept our general conditions of sale after having read them.


The Customer declares that they are a natural person, aged at least 18 years old and have the legal capacity or hold parental authorization allowing them to place an order on the site. When recording the Customer's personal data in the "my account" section, the latter must ensure the accuracy and completeness of the mandatory data they provide. In the event of an error in the wording of the recipient's contact details, hairdesignaccess cannot be held responsible for the impossibility of delivering the product. hairdesignaccess reserves the right to cancel any order when the customer's IP address is domiciled in a country different from the billing and/or delivery address.


The photographs and descriptions of the products are as faithful as possible but cannot ensure perfect similarity with the product, particularly with regard to the colors. However, if errors or omissions may have occurred in this presentation, hairdesignaccess cannot be held responsible. The photographs and texts illustrating the products are not contractual. All texts and images presented on the site are reserved, for the entire world, under copyright and intellectual property rights; their reproduction, even partial, is strictly prohibited.


Taking an order on is subject to compliance with the procedure set up by hairdesignaccess represented by a succession of steps that the Customer must follow to validate their order. The customer will have the possibility, before definitively validating his order, to check the details of it and its total price, and to correct any errors, in particular in terms of his delivery address, before confirming this for express acceptance. Any order confirmed by the Customer constitutes a sales contract and acceptance of these conditions. hairdesignaccess will refuse any order from a customer with whom there is a dispute or an incident relating to the payment of a previous order or who contravenes the provisions hereof. In this case, hairdesignaccess will inform the Customer by email. hairdesignaccess undertakes to send a confirmation email summarizing the order (products, price, quantity, discounts) to the email address provided when ordering. To this end, the Customer formally accepts the use of email for confirmation by hairdesignaccess of the content of their order.


The price of the products is indicated in euros. The price invoiced is the price indicated on the order confirmation sent by hairdesignaccess including the price of the product, packaging and transport costs. hairdesignaccess reserves the right to modify its prices at any time but the products will be invoiced according to the prices in effect at the time the order is registered subject to availability on that date. hairdesignaccess retains ownership of the products until full payment of the price by the customer.


Payment is made according to the methods chosen by the Customer among those offered by hairdesignaccess are authorized, payments by bank card (bearing the symbol CB), as well as by the Paypal platform. The order validated by the Customer will only be considered effective when hairdesignaccess has received, from the bank payment centers concerned, the full amounts invoiced. In the event of a payment problem, the order will be automatically canceled and the Customer will be informed by email.


Delivery is carried out by direct delivery of the product to the announced recipient or, in the event of his absence, to a person authorized by the Customer. The products purchased are delivered in mainland France, in the French Overseas Territories as well as throughout Europe on the site, by La Poste. Your order is prepared within 24 hours following validation of your payment (except in the event of a stock shortage). Delivery is made within 24 to 72 working hours for mainland France and between 2 and 7 days for the French Overseas Territories and European countries from the seller's full receipt of the price corresponding to the consideration. In the event of an unusual delay in processing products, an email will be sent to you. The user cannot request compensation in the event of late delivery by the carrier. After transport of the package, one of the products may turn out to be defective. This is why, upon receipt of his order, the customer will ensure to check the conformity of the products received. In addition, in the event of an anomaly upon receipt (damaged, opened package, etc.), the user must contact hairdesignaccess within 2 working days, attaching photos of the package. In case of incomplete address or wrong delivery address provided by the customer, the new shipment will be charged in addition to the order.


The Customer has fourteen (14) working days from delivery to return any product to hairdesignaccess for reimbursement without penalty without having to provide a reason. The products must be complete, intact, in their original packaging and accompanied by their accessories, instructions and documentation. If the right of withdrawal is exercised, hairdesignaccess will reimburse the sums paid by the Customer free of charge, with the exception of shipping and return costs. All returns must be accompanied by the order number and sent to the following address: hairdesignaccess 14 rue jean saffre 44510 Le Pouliguen Products returned incomplete, damaged or soiled by the buyer will not be taken back. Reimbursements for products will be made within a maximum period of 30 days after receipt by it of said products. Reimbursement will be made using the same payment method chosen by the customer at the time of their order. In the event of an error, defect or non-conformity concerning the products, the return of the latter can only be accepted for complete products, in their original condition (packaging, accessories, instructions, etc.) and accompanied a copy of the invoice. Complaints: For any complaints, we invite you to contact our services. All complaints relating to a defect in the goods delivered, an inaccuracy in the quantities or their incorrect reference in relation to the accepted offer or the confirmation of the order by, must be made to hairdesignaccess by email at the latest one day after receipt of the package: The buyer has, after obtaining the return agreement, a period of fourteen days to return the defective goods to hairdesignaccess. After verification and acceptance of your return, a refund will be made after receipt of the defective item, within 48 hours.


The Customer benefits from the legal guarantee against hidden defects in the products he has purchased.


The liability of hairdesignaccess cannot be incurred due to the total or partial non-performance of its obligations, since its powers of control have been altered by an event of force majeure such as, but not limited to the following list: natural disaster, war, administrative decision, total or partial strike in particular of postal, transport or communication services, fire, flood, etc. The duration of execution of hairdesignaccess services is automatically extended during the force majeure event.


In the event of a dispute, the Customer will first contact hairdesignaccess customer service by email at: to find an amicable solution. Any dispute relating to contractual commitments between hairdesignaccess and its Clients is subject exclusively to French law. In the absence of an amicable agreement between the parties mentioned, recourse to a court determined by the parties themselves will have sole jurisdiction without any exception.